Acknowledge: Recognize: 100% of the room
Acknowledge: what they are feeling/thinking
Respect: What do you respect? What message have they sent? Decision made?
Empathize: Relate and connect
Earn The Right: For you and the information. Why should they listen to what you have to say?
What's In It For Me? (WIIFM): Are you generating curiosity?
Rules: Set expectations. What will help them learn at a higher level?
Comment on how you've used it. Let's share ideas.
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