Scheduling Part Two

You can either pause and comment, comment while the video plays, or post a comment immediately after the video finishes. Please direct your comments towards these questions/concepts:

1) What expectations does Dave set for the phone in terms of success/scheduling?

2) How would you describe Dave's emotion/attitude when he is roleplaying the phone approach with the group? What expectation does this set?

3) Why is this portion of training important? What is at stake?

4) What words/phrases particularly resonated with you or made solid sense?

5) What is one question you have regarding this section?